Satisfied Clients

John R. Robles and Associates will bring to any engagement a sincere commitment to excellence and client satisfaction. This commitment to excellence has been developed over many years and with many satisfied clients, such as:

Hotels
          Marriot Casino del Sol

• Information Technology Audit

Educational Institutions
            Polytechnic University of Puerto Rico

• Faculty Member, Graduate School, Masters Program in Information Systems. 
• Lectured IT Audit, Business Data Communications, Business Continuity courses.


Supermarkets

Pueblo Inc.
• PCI Consulting

Financial Services Companies

Elite International Bank
• Information Technology Audit

          Vestin International Bank
• Information Technology and Compliance Audit for Office of Financial Institutions

Banco de San Juan International
• Information Technology and Compliance Audit for Office of Financial Institutions

Scotiabank Puerto Rico
• Chief Information Security Officer (Contract)

Puerto Rico Federal Credit Union
• IT Policies and Procedure Manuals
 
Eurobank
• Information Technology Audit
• Information Security Audit
• Wire Transfer Audit
 
Banco Popular de Puerto Rico
• ACH Audit 2011
• ACH Audit 2010
• ACH Audit 2009
• Disaster Recovery Plan
• Security Policies and Procedures
• Software Specifications Procedures
• Software Acquisition Procedures
• Change Management Procedures
• FDICIA Audit of the EDP and Operations Divisions
• Information Systems Auditing for 11 years
 
Banco Santander Puerto Rico
• Out-sourcing of the Bank’s Disaster Recovery Planning Function (Four years)
 
BankTrust Puerto Rico
• Information Systems Audit with Improvement Recommendations
 
Caguas Central Savings Bank
• Disaster Recovery Plan
 
Cataño Federal Savings Bank
• Disaster Recovery Plan
• MIS Operational Procedures
• Bank Procedures
• Accounting Procedures
• Information Systems Auditing
 
Chase Manhattan Bank
• Disaster Recovery Plan
• Telecommunications Procedures
• Information Systems Auditing for 4 years
 
Doral Bank
• Information Systems Consultant for Ten (10) years
• Year 2000 Consultant
• Development of the Year 2000 Contingency Plans
• Development of Bank-wide Disaster Recovery Plans
• Information Systems Auditor for Nine (9) years
 
Doral Financial Corp.
• Sarbannes-Oxley Consulting
• Information Systems Consultant for Ten (10) years
• Year 2000 Consultant
• Information Systems Audits
• Preparation of Information and Corporate Disaster Recovery Plans
 
First Federal Savings Bank
• Disaster Recovery Plan
• Review of EDP Staffing Levels
• Information Security Policies
• Microcomputer Security Policies
• Implementation Support
• Change Management Procedures
 
RG Federal Savings Bank
• Disaster Recovery Plan
 
RG Financial Corp.
• Design and Development of an Electronic Banking Claims System
• Design and Development of an Internet Banking Claims System
• Sarbannes-Oxley Consulting
• Corporate Business Continuity Plan
 
RG Premier Bank
• Information Systems Audit with Improvement Recommendations (Three years)
• Disaster Recovery Planning
 
Western Federal Savings Bank
• MIS Computer Center Audit
Cooperativa de Ahorro y Credito de Arecibo
• MIS Computer Center Audit 

Centro de Recaudaciones de Ingresos Municipales (CRIM)
• Information Technology Audit

Departamento de Transportación y Obras Públicas (DTOP)

• Develop a REAL ID security plan for certification by the Dept. of Homeland Security (DHS)
• Assist in preparation for federal government DHS & SSA Compliace Audit and Certifications

Departamento de Salud

• HIPAA Compliance and Risk Consultant (ICD-10)

Comisión Estatal de Elecciones (CEE)

• Development of operational procedures manuals for all Information Technology areas, including: Computer Operations, Control Area, Programming, Web Master, Database Administration, Network Administration, Project Management.

Oficina de Etica Gubernamental (Office of Governmental Ethics)
• Expert Witness and Litigation Support
 
Admistración de Seguros de Salud (ASES)

• Development of the Computer Center Business Continuity Plan

Asociación de Empleados del ELA
• Seminars
 
Banco de Desarrollo para Puerto Rico
• Information Systems Consultant to the Bank President
 
Banco Gubernamental de Fomento
• Assist in developing a Request for Proposal (RFP)
• Develop Bank-Wide Disaster Recovery Plan
• MIS Steering Committee consultant
 
Oficina de Servicios a la Legislatura
• Information Systems Audit
 
Puerto Rico Foreign Trade Zone 61
• Information Systems Consultant to Agency Director
• Assist inImplementing a New Inventory System
 
The University of Puerto Rico
• Implementation Support
• Seminars
• Disaster Recovery Plans

Pharmaceutical Companies  
Alcon PuertoRico
• Disaster Recovery Plan
 
Amgen Manufacturing Inc.
• Disaster Recovery Plan
 
ICI Pharmaceutical, Inc.
• Disaster Recovery Plan
 
Parke-Davis
• Review of the Effectiveness of the Information Systems
 
Schering-Plough del Caribe
• Disaster Recovery Plan

Insurance Companies

Optima Insurance Co.  
• Information Technology Audit


Multinational Insurance Co. 
• Information Technology Audit


Veloz24

• Development of Information Security Policies and Procedures Manual

Universal Insurance Group
• Certification of Imaging System according to Regulation 76 of the Insurance Commissioner of Puerto Rico
 
Benitez Insurance Agency
• Certification of Imaging System according to Regulation 76 of the Insurance Commissioner of Puerto Rico

Cooperativa de Seguros de Vida (COSVI)

• Design and development of an Audit Recommendations Tracking System
• Design and development of a Project Management / Change Management Tracking System
• Corporate Business Continuity Plan
• MIS Computer Center Audit
• MIS consulting
• Development of Law Office Information System
 
Eastern American Insurance Company
• Seminars
 
Popular Insurance Inc.
• Corporate Business Continuity Plan
  

Security Companies
          GM Security

• Preparation of Disaster Recovery Plans for the company’s three (3) Data Centers

Health Care Companies
Asociación de Salud Primaria de Puerto Rico

• Information Technology Audit
FHC Healthcare

• HIPAA Security Audit

Pharmacy Insurance Corporation of America (PICA)
• Preparation for CMS Audit
 
CosviMedicare
• Audit of Information Systems Security function
 
Cruz Azul de Puerto Rico
• Corporate Business Continuity Plan
 
Triple S
• Audit of Year 2000 Implementation Efforts
• Development of Corporate Business ContinuityPlan
• Information Systems audits
• Review of Disaster Recovery Capabilities

Consulting Companies  
General Computer Services 
• Company Operational Review
 
Multiple Computer Services
• Audit of the Disaster Recovery Center
• Report on Improvements to the Disaster Recovery Center
• Operations Manual for the Disaster Recovery Center

Internet Service Provider (ISP) and Telecommunications Companies
Claro/Puerto Rico Telephone (PRT)

• Member of New Billing System Development Team

NuStream
• Data Center Audit

Federal Government
Puerto Rico Head Start Program
• Federal Contract to Assist Head Start Programs in Implementing Information systems
• Information Systems Consultant to New York Foundling Hospital Head Start Program
• Information Systems Consultant to San Juan City Head Start Program

Legal Companies
          Law Office of Hector Olivencia

• Legal Expertise and Foresic Assistance
    
          Law Office of Daniel Garavito

• Legal Expertise and Forensic Assistance

Bottling Companies
Pepsi Cola, Inc.
• Seminars

Newspapers
El Nuevo Día
• Capacity Planning for S/38
• EDP Auditing for 3 years

At some of the above clients, security and controls audits resulted in effective recommendations and subsequent improvements in company or government agency operations